If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

1. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

1.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

1.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

2. Customer service

For all customer service enquiries, please phone us at https://xpsbatterystore.com/contact-us.php